Utility Mapping Process: How to Roll a Critical Success

April 7, 2020 — Erin Everett

When I was asked to write my first blog post, I had a rough idea on what to write about. We’ve had previous posts touching upon various data processing topics like the QA/QC process (read the first of a three-part series here) and transitioning to GPS Data (read it here). However, there hasn’t been a post on the process of mapping the data given to us from the field.

As I started to put together this post, something felt off. There was something missing.  Something that could make this post a bit more engaging while being educational. The best way I know how is to bring in an interest of mine to make a connection one might not realize was there. Not only can Tabletop Roleplaying Games (TTRPGs) like Dungeons & Dragons (D&D) be used as team builders within the workplace, but they also can be used in analogies regarding the mapping process when dealing with gas utility work orders.

The start of the mapping process is like gathering supplies and initial information in a quest. It’s true you could attempt to plow headfirst “LEEEEROY JENKINS” style into a quest, or, in this case, a work order. However, the key to quality is to make sure you have a good solid base from which to start. The mapping process starts with making sure the data provided is accurate and meets the standards. Depending on the data collection process that was used in the field, mappers can find the data either provided in As-Builts or in a GPS Repository. This data needs to be reviewed first before entering it in a service record card and then mapping it. Finding out you bought a counterfeit healing potion in the middle of battle is going to cause more issues later than if one were to carefully review and gather necessities at the beginning.

Errors in the map or service record card are like disastrous encounters on the journey that can be avoided if one looks out for them with due diligence. Much like an adventuring party should do perception checks to avoid any unwanted and potentially devastating encounters on the journey to their quest, one must review the information given to notice any errors that will negatively impact the quality of the work completed. Errors are a normal part of the data collection procedure; however, they can cause many issues if not caught within the mapping process. So, it is key to make sure all information is accurate before mapping, just like in a TTRPG adventure you’d keep an eye on your surroundings so you’re aware of any unknown potential disasters.

While mapping is typically a one-person job, it doesn’t mean others are not involved in the process. Just like an adventurer typically is part of a group, so is the mapper. Each person has their own specialty; alone they’re able to get by, but as a group they’re able to cover for each other’s weaknesses through their own individual strengths. Often, mappers will come across various issues and questions while mapping. They then evaluate the issue or question to determine if their knowledge and skill set will allow them to proceed on their own. If the issue or question ends up not being one of their strengths, that’s when they’ll seek the help of another mapper who may have more knowledge on how to proceed. Just like an adventuring party, knowing each other’s strengths and weaknesses and using that knowledge to then evaluate situations in order to productively tackle any issues or questions helps to provide a successful outcome.

The mapping and QA/QC portion of the process is like acting on and accomplishing the primary objective for the quest. Fighting the battle. Mapping the main. Sneaking into a hideout and obtaining the requested item. Abandoning a service. With thorough prep and knowing when to rely on others for help, the mapping and QA portion can mostly go on without a hitch. If unforeseen hiccups do happen, adding critical thinking and problem-solving skills can often iron out most issues to create the desired outcome.

Well, the dragon has been slayed. The main mapped and posted. A few bumps here and there, but nothing well-prepared adventurers/mappers couldn’t tackle. Creating a quality outcome requires more than just blindly throwing something together and hoping it sticks. Utilizing the tools given and then applying one’s own knowledge and skills can be the difference between rolling the dice for a critical fail versus a critical success.

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Erin Everett

Project Lead

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