Utilities everywhere are facing challenges in maintaining and modernizing grid infrastructure while dealing with resource constraints. To cope, many are seeking external support through Staff Augmentation or Managed Services. What’s the difference and which model is right for you?

What’s Inside the Guide

• Strategic vs. Tactical Resourcing: Understand the fundamental differences between staff augmentation (short-term skill support) and managed services (long-term process ownership).

• When to Use Each Model: Explore real-world utility scenarios where each model excels—from as-built data processing to full-scale GIS program management.

• Decision Framework: Use our side-by-side comparison chart to evaluate your organization’s needs across supervision, risk, scalability, and cost control.

• Outcomes-Driven Support: Learn how managed services provide fixed-cost, SLA-driven outcomes that support reliability, compliance, and performance improvement.

Download this Quick Guide for a look at the differences and a handy checklist for determining which model would work best for your needs.

Why It Matters

Utilities that continue to rely on traditional staffing alone risk falling behind in today’s high-stakes environment. The Managed Services Guide equips you with the insight needed to:

✅ Drive operational resilience
✅ Reduce long-term staffing costs
✅ Deliver consistent quality
✅ Maintain critical infrastructure support—even as institutional knowledge walks out the door