Lakeland Electric

Project Completed

INDUSTRY: Electric

SERVICES: Implementation


Lakeland Electric

SSP Innovations acquired TC technology on July 2, 2018. The following content was created prior to the acquisition.

Lakeland Electric is a full service municipal utility servicing over 120,000 customers with some of the most economically priced electricity in the state of Florida. Lakeland Electric is the third largest publicly owned utility in Florida and it was one of the first to offer power in the Sunshine State over 110 years ago.

Lakeland Electric targets customer service. Utilities receive a constant stream of service requests everyday and fulfillment requires timely follow-up and the best assignments. To be effective, supervisors and dispatchers need the right information handy.

Lakeland Electric improves customer service. Using a web map displaying jobs, crews, streets, and facilities, work is dispatched to the right crews and completion is easily tracked. The results are timely service and satisfied customers.