SSP Innovations provides full implementations of its Workforce Management (WFM) product along with Schneider Electric's Designer™ software, including the integration to Designer™ and custom interfaces to a number of other standard systems. Our WFM implementations follow our standard project process of three phases including design, develop, and deploy. Our WFM services are broken down into two complimentary sections as follows:
Typically, SSP's Workforce Management application can be implemented for a new utility in approximately 3-6 months. The effort will often include the following tasks:
SSP will provide a single project manager who will be responsible for the delivery of the implementation and will also serve as the main point of contact for the client throughout the project. SSP believes continuity and personal accountability are integral to a successful implementation; therefore we will pledge the same leadership for the project's duration. While a variety of SSP software engineers, developers and analysts may assist with portions of a WFM project, your PM will remain the same.
Additionally, SSP will provide an account manager for the project who will act as client advocate for the customer within SSP Innovations, should the need arise at any point. This gives the customer a contact to call with any concerns or questions not germane to the technical aspects of the project. SSP Innovations conducts internal bi-weekly Project Management Overview (PMO) meetings in which all current projects are reviewed against their respective project plans and all issues are raised and discussed at length to provide the best solution possible to the client. These PMO meetings include the Project Manager, Account Manager and SSP company leadership. Our goal is provide each customer with a successful implementation by focusing on exceptional service.