The Need: A southern California municipality wanted to get employees using a less manual, more efficient process to manage new work requests. The utility sought to implement a single application to standardize designing, estimating, materials management, job-activity tracking and assignments, as-built recording, and more. The goal was to reduce manual data entry and create a centralized, accurate view of work order data, thereby improving decision-making and visibility into capital projects.
The Background: The multi-commodity utility is known for being a forward-thinking, technologically savvy implementor of Smart Grid initiatives including smart meters and consumption monitoring.
The utility wanted to move its employees off manual work management tools, including spreadsheets, emails, and paper. They desired more automated processes, tracking tools, and the ability to integrate so departments could collaborate for faster, more accurate work completion. They identified several objectives:
SSP’s work management solution Workforce Management (WFM) offers a unique fit for the utility. The features provided include:
The utility estimates up to 95% of redundant data entry could be eliminated and at least 1,600 annual man hours saved. This frees resources to focus their time on analytical activities, like design and safety decisions. In addition, the utility defined 10 qualitative gains of the project:
Having accurate network build-outs readily available will increase the safety of field crews.
Readily sharing project information regarding system additions / subtractions / modifications will increase reliability.
Improved visibility by supervisors and management as to the status of projects will aid in work optimization; all employees will be speaking with the same view.
Overall inaccuracies of information across multiple systems will be eliminated, thereby improving the quality of decision-making.
Accuracy and availability of information will enhance interaction with customers.
Material ordering will be streamlined and a just-in-time ordering method achieved to minimize cost and maximize project work efficiency.
Improved transparency across the organization removes business silos.
A standardized CU library is used across the entire lifecycle of a single work request.
Increase employee satisfaction results from removing unnecessary layers/levels of effort.
Updates to the network happen in near real-time, rather than weeks or months later.