WFM provides a number of standard reports out-of-the-box in addition to a framework for developing custom reports to meet your specific requirements. Reports are often rendered in either html or Excel format, though other formats can be implemented as well.
Many utility requirements are focused on reporting needs. In an attempt to provide assistance in developing some or all of these reports, SSP often includes an optional custom reporting line item in our services proposals. The scope is to determine the most important reports for the client and to build as many of them as possible within the budget of this optional item. Alternatively, a utility could first implement WFM and then determine which custom reports it wants; utilitizing a change order.
The standard reports include:
WFM's basic and advanced search tools can also be utilized to locate work orders within the system. The result sets can be easily exported to Excel or used to drill into the details of each work order. The simple search is shown on the left hand pane of the WFM application, contains commonly searched fields, and is available to all users. This is often the easiest way to locate work orders. The advanced search allows users to build custom searches based on queries within WFM:
Queries that are valuable can be saved for either the individual user or at the system level. This effectively allows utilities to create dynamic reports of work within the system at any time.