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SSP WFM: Workforce Management

Workforce Management that Works the Way Utilities Do 

Say goodbye to large, generic work management systems. SSP’s Workforce Management (WFM) is a highly configurable utility solution that can become anything you need, to take care of work requests of all types. Plus, WFM integrates with all utility systems to cut down on data entry and save time and resources. Meet the force behind SSP WFM. 

“SSP has exceeded all our expectations; they have always been very punctual and responsive to our needs. I would highly recommend them to anyone.” — John Garrett, Mobile Workforce Manager and WFM User, Garland Power & Light

The Force Behind SSP WFM

Configurable, Intuitive Work Request Management on the Web

SSP WFM helps utilities manage the full work lifecycle from design through billing. Its comprehensive, industry-specific capabilities are why utilities pick WFM over more expensive, less-specific alternatives. Here are the four core differentiators of WFM: 

  1. Highly Configurable — WFM is inherently flexible, able to handle a wide variety of unique workflows. It works the way you do, instead of the other way around. 
  2. Widely Integratable  — Integrate with GIS, AMS, inventory, CIS, billing systems, financials, and any other critical systems. 
  3. Completely Unifying — WFM provides the efficiency of an enterprise-wide WMS without compromising the unique business practices that have made your subsidiaries successful.
  4. Web-Based — WFM aligns with the ubiquitous consumer experience of identity-based information access anywhere on any device.  

Out-of-the-Box Feature Highlights

SSP WFM History Log

Workflows — Configure a variety of work lifecycles. Plus, easily track job statuses, trigger notifications and create new projects from past work.


Estimate Worksheets — Intuitive CU-based tools let you estimate work while easily comparing multiple design scenarios. 


Checklists — Work requests progress only when requirements are met. Log tasks, attach documents, and maintain complete historical activity.


User Experience — Securely browse personalized dashboards on desktop or field devices. Easy-to-use forms for field crews help you standardize data input. 


Reporting — Powerful historical logging lets you see and share every detail, with flexible options to build any report you need.  

SSP WFM CU Estimates

SSP WFM Integrations: Most Common Requests  

  • Graphic Work Design — WFM integrates with various graphic work-design systems. Enhanced features in WFM 2.0 let you draw once and alter the same estimate freely. 
  • GIS — Use approved design estimates from WFM as a starting point for quickly entering in as-builts to your GIS when your work is completed. 
  • Materials Management — Specify and order materials straight from approved estimates. As each job completes, log your actual materials used. 
  • Financials — Create work orders from approved estimates and bill as each job completes. With as-builts in your system, you can easily measure depreciation and understand the value of assets in the field. 
  • Additional Integrations — WFM integrates with many additional systems, including CIS, outage management, AMS, and more. Ask about specific systems today. (Check out Cityworks asset management for utilities and telecommunications companies!)

VIDEO: Watch how SSP WFM integrates with Cityworks asset management! (Runtime: 26:13)

Contact Us Today 

Benefit from more than 100 years of utility best practices with SSP WFM. Contact Dean Perry or Dave Blodgett today.

Feature Screenshots

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Demonstration Video

See this software in action. Get an informative overview – download our video demo.