SSP initially defines the key deliverables for each phase of the project and then determines the tasks required to deliver those deliverables. These tasks are loaded directly into Microsoft Project where all expected durations, dependencies, and resources are identified. Next SSP adds in the expected resources from the client perspective and adjusts any affected durations appropriately (to allow time for document review, acceptance, testing, etc.) The proposed Microsoft Project plan will be reviewed in detail with the client during the project kickoff, and will be used throughout the project to track status, progress and milestone completion.
SSP Innovations will assign a project manager to the project that will be responsible for the day to day management of the project and communication of status and progress to the client. SSP will also assign an account manager to each client who is not directly working on the project but is available to work as an advocate for the client within SSP Innovations. Both the project manager and the account manager attend bi-weekly project management office (PMO) meetings within SSP Innovations where the status of the project and any issues are communicated to the entire group. This increased visibility serves to make any potential project delays or issues apparent very early in the process which allows the entire SSP management team to assess and address the issue if it lies within SSP. Either the project manager and/or the account manager can bring issues to the SSP PMO on behalf of the client.
On the client side, the SSP project manager will be in constant contact with the client project manager (or designated point of contact). Open communication here will serve to bring any potential delays or issues to the attention of both SSP and the client early in the process. Progress on identified issues on both sides will be regularly communicated to all project staff and all client stakeholders.